Ultra High Relief Email Notification

The following message is being sent by email to US Mint customers who ordered the 2009 Ultra High Relief Double Eagle Gold Coin.

Another version of this message has been posted in the FAQ section of the US Mint's website. The email is silent with regards to the previous series of emails sent to customers which included ever-changing estimated shipping dates. The email is also silent regarding shipping problems and security problems recently exposed on other sites and print publications. The email also states that they are resuming shipping, although they never broadly informed customers that shipping was being halted.

For anyone who has not received it yet, here is the email in its entirety:

Re: Order Number xxxxxxxx

Dear Customer,

The United States Mint is pleased to announce that we will resume shipping of the 2009 Ultra High Relief Double Eagle Gold Coin during the week of February 22, 2009. However, because of production problems with the Companion Book, you may receive only the COIN and presentation box at this time. If you are a customer who receives the COIN without the Companion Book, we will ship the Companion Book to you, at no extra charge, when it becomes available.

If you ordered your 2009 Ultra High Relief Double Eagle Gold Coin between January 22, 2009, and February 9, 2009, you are under the 30-day return policy. If you ordered on or after February 10, 2009, you are under the seven-day return policy. The return timeframe for the 2009 Ultra High Relief Double Eagle Gold COIN and presentation box will begin on the date you receive it. If you are dissatisfied for any reason with your 2009 Ultra High Relief Double Eagle Gold COIN, you may send it back to the United States Mint within the applicable return period for a full refund or replacement. If you return your COIN for any reason prior to receiving the Companion Book, we will cancel your shipment of the Companion Book. If you receive the Companion Book within the applicable return period, you must return both for a full refund.

If your Companion Book is shipped separately, the exchange timeframe for it also will begin on the date you receive it and under the same return policy – 30 days or seven days – as applicable. We will make no refunds for the Companion Book; we will make exchanges for damages only.

Customers’ orders will be shipped on a first-come, first-served basis. You will be notified by email when your order has shipped. If you do not receive the Companion Book with your COIN, you will receive a second e-mail notification when we ship the Companion Book.If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between January 22 and February 23, 2009, we expect to ship it by April 24, 2009.

If you place your order for the 2009 Ultra High Relief Double Eagle Gold Coin on or after February 24 (and up until March 24, 2009), we expect to ship it by May 24, 2009.

Thank you for your interest in United States Mint products.